Below is a list of frequently asked questions to guide you through our company procedures and requirements.
What are your business hours?
We are open Monday – Friday, 9am – 5pm. We aim to respond to your email queries within 24hrs. This may vary during peak times.
Do I need to be a registered business?
Yes. You must be registered as a Sole trader or as a limited company for a minimum of two years. Along with your trading application, please send copies of the following:
Limited companies in the EU:
1. Copy of VAT Registration Documents (if applicable)
2. Copy of Company Registration Certificate
3. Letter of introduction on letter head signed by a Director
Sole traders:
1. Copy of VAT Registration Documents (if applicable)
2. Copy of a utility bill in the name of the sole proprietor or company name. This should also be the delivery address
3. Copy of Driving license or passport
Companies outside the EU:
1. All relevant company documentation
2. Copy of Driving license or passport
Do I need to be VAT registered?
No, this is not compulsory. If you are VAT registered you must provide a copy of your certificate with your trading application.
I have filled in the trading application, now what do I do?
Please either fax or email your application and company documents to 0203 137 3782 or sales@click-entertainment.com.
What is your minimum order quantity (MOQ)?
Our minimum order quantity (MOQ) is 20 units per each game, each console and each accessory. Special considerations will be made for orders with more than 50 units in the total order.
How long does it take to open a trading account?
Once we have received your trading application and company documents, it takes approximately 24-48hrs depending on peak demand and subject to extended due diligence checks.
Can I have a credit account?
No. Full payment must be received before goods can be dispatched.
Do you do drop shipping?
No. Goods are only sent to the trading account holders registered address.
When will I receive your price list?
We do not discuss pricing until your trading account is open. We do not publish a price list on our website to avoid our stock being brokered. Please contact your account manager for pricing and availability. Our stock changes daily.
Do you have a stocklist/price list for video games?
We mainly stock AAA new release titles and take pre-orders on upcoming new releases. We have relationships directly with publishers and official distributors globally and can supply pricing on any titles.
How long before I receive my order (lead time)?
Orders are dispatched the same or next working day after full payment has cleared. This is subject to stock availability in our warehouse. Items which are out of stock will be ordered on request.
How much is shipping?
Shipping costs vary from order to order. The variations in price depend on the weight, dimension and destination of your order. Once a firm order is place we are able to quote shipping on top of your invoice. UK next day delivery starts from £7 for a parcel of 10kg.
Do your consoles work in other countries?
Our consoles are PAL region and dual voltage. We can supply UK and EU PAL consoles. The difference between UK and EU PAL is the power cable (they come with standard language settings). Please specify which type of spec you are looking to buy. Prices will vary based on exchange rates.
Do your games work in other countries?
Our games are PAL region locked. PS3 games are region free as standard.
If I have ordered a pre-order item, when will it arrive?
We receive our pre-order titles approximately 2-3 working days prior to launch date (usually described as “Day 1”). Fully paid orders will be dispatched the same day or next day so that goods will arrive to you 1 working day before Day 1.
When do I start seeing a discount on bulk orders?
Prices quoted are based on our MOQ. Further discounts will be offered for orders of 50 units or more.